Here’s Why 2 Way SMS Service can Improve Your Business ROI

To build long-term client relationships, many firms now opt to utilise SMS as their primary contact channel. SMS has been customers' preferred option for receiving reminder notifications, surveys, and news information, with up to 98% open rate. Onesms.my SMS online platform offers two-way SMS, allowing your company to improve long-term client relationships.

People receive multiple SMS messages every day; how can you make your customer remember you? The majority of customers want SMS marketing material to be relevant to their life or linked to them. We provide a two-way bulk SMS application that allows you to simply read, respond to, and even monitor the SMS campaigns you send out and the responses you receive. Not only that, but we offer a special function that allows you to personalise your SMS for each recipient for your SMS blasting. Furthermore, Onesms.my does not need any required installation software of any sorts. With Onesms.my online SMS platform, you may bulk-send your SMS text message to hundreds and thousands customer in a matter of minutes by using 2-way SMS.

Any customer feedback or response is the key to an organization's improvement. Blasting out 2 Way SMS allows your customers to respond to your company right away, letting you know which items or services they prefer. With 2 Way SMS, it enables you, as a user at onesms.my, to respond to customer feedback requests quick and simple, increasing their likelihood of replying instantly and provide honest feedback about your company's performance via SMS blast. If, however, your customers had reacted to your SMS message and gave a positive respond, it is highly recommended at this point to show and let your customers know what you’re capable of in serving them. With onesms.my, it allows you to perform as what has been said here.

Allowing your customers to reply back to your messages by implementing a survey. This in result can help you as a business owner to understand what is it your customers want. With responses from your customers, you can be ahead of your competition by a mile with just this simple strategy. Onesms.my is a SMS Blasting service whereby we don’t just blast your SMS Messages but can allow you to collect data such as customer’s respond, message sent time, time stamps, etc. Fret not, all of this are available for download for your future reference or for analytic purpose. It will be far more convenient and cost effective than calling or emailing. SMS surveys are a type of CRM activity that should be carefully allocated to an individual or a team to guarantee that every feedback or complaint received is responded to immediately and satisfactorily.

Onesms.my is one of the top SMS communication APIs, offering a variety of SMS messaging that can help your business in enhancing long-term customer relationships. Not only that, our platform could help establish long-term CRM by obtaining solid data from your customers through their reactions to your marketing message campaign.

Please get in touch with us or visit our website to learn more if you'd like to find out more about 2 Way SMS marketing, the platform that will have the biggest impact, or how to launch your first text campaign.